Hey there, Mr Blue; Here's a Question for You

The latest incident with the alpha, MMO Champions and "the NDA" (or whatever leverage is/was being used) seems to highlight, or at least put a really fine point on some rather bizarre, and somewhat counterproductive and simply weird behavior for the company.

If you combine this with their apparent corporate "slapdash" approach to communication, as highlighted by Larisa at the Pink Pigtail Inn

Then there are the fundamentally wrong-thinking things that Blizzard (via the Blue posts) that leads you to believe that they have zero clue how their own game is being played:

We are buffing Seal of Vengeance / Corruption and redesigning Seal of Command
with the expectation that these are now the seals of choice for PvP and PvE.
Righteousness can remain a tanking seal.

The joke being that SoR is NOT really a tanking spell.

So, you look at this kind of stuff and it makes you cringe. The good news is that they aren't always so oblivious. Quite the contrary in fact... There's evidence that Blizz is listening, they care, and even have a sense of humor. (erm, sorry for any UK folks:"humour")

When there was a crazy amount of grief over storage limits (especially for tanks needing various sets of resist armor), Blizz created Foror's Crate of Endless Resist Gear Storage And the subquote is priceless:

"The bottom of the crate is leaking. Leaking tears..."

Granted, it was only used in a public test realm (PTR) but still.

And though it seems that the blogoshpere is pretty much ignored by Blizz, there's some evidence that the biggest of us can get some notice as well:

In honor (uh, "honour") of Big Red Kitty, the BRK-1000. "Smells faintly of raspberries".

And there's even some evidence of a more practical side as well: the Hammer Pick which simply replaces you mining pick and Blacksmith hammer with a single item. Neat!

And, of course, there's the Grand Poo-Bah of customer relations between Blizzard and Ezra Chatterton, the boy that was given quite the royal treatment thanks to the Make a Wish Foundation.

Some of these things are new, some are old,some are pre-Activision and some are newer. I can't really pin it down.

All in all, it seems like we're dealing with the Three Faces of EVE erm WoW. Talk about schizophrenic!

And so, with much meandering and confuzzling, I come to the reason for the title of this musing:

Mr Blue, can you and your company reconcile and explain the wildly disparate
communication and understanding that Blizzard seems to have with its player
base?